Terms & Conditions

Last updated September 2026. These Terms & Conditions apply to orders placed with Murphy Print & Graphic Design Ltd ("Murphy Print", "we", "us" or "our"), whether through our website, by email, telephone, in person, or through an accepted quotation.

Please read these Terms carefully before placing an order. By placing an order, approving a quotation or proof, or instructing us to proceed with work, you agree to be bound by these Terms.

Nothing in these Terms is intended to limit or exclude any rights you may have under applicable Irish or EU consumer law.

Murphy Print & Graphic Design Ltd

• Unit 3, IDA Business & Technology Park, Tiernaboul, Killarney, Co. Kerry, V93 PA44
• Email: sales@murphyprint.com
• Telephone: (064) 663 4650
• Website: www.murphyprint.com

These Terms apply to both consumers and business customers.

A Consumer is an individual purchasing goods or services mainly for personal use and not for their trade, business or profession.

A Business Customer is a person, company, organisation, public body or other entity purchasing goods or services in connection with its business, profession or activities.

Certain statutory consumer rights referred to in these Terms apply only to Consumers.

Unless otherwise stated, quotations are based on the information, specifications, quantities and materials supplied to us at the time of quotation.

A quotation does not oblige us to accept an order.

Quotations are valid for the period stated on the quotation. Where no period is specified, we reserve the right to revise pricing if material, labour, delivery or other costs change before an order is confirmed.

An order is considered accepted when we confirm acceptance, commence work following your instruction, or otherwise communicate that the order has entered production.

Where a separate written quotation, project agreement or order confirmation contains specific terms that differ from these Terms, the specific terms of that quotation, agreement or confirmation will take precedence for that order.

All prices will state whether VAT is included or excluded. VAT will be charged at the applicable rate where required.

Delivery, design, artwork preparation, installation, specialist finishing and other additional services may be charged separately unless expressly included in the quotation.

Payment terms will be stated on our quotation, invoice or order confirmation.

We may require full or partial payment before commencing design, ordering materials or beginning production.

For account customers, payment must be made within the agreed credit terms.

We reserve the right to suspend work, withhold delivery or postpone production where an account is overdue, subject always to applicable law.

Where you supply artwork, logos, photographs, text, fonts, illustrations or other material, you are responsible for ensuring that:

• the files are accurate, complete and suitable for the intended purpose;
• the artwork is supplied to the required dimensions, resolution and specification;
• all spelling, grammar, dates, telephone numbers, addresses, prices and other information are correct;
• you have the necessary copyright, trademark, licence, consent or other permission to use the material; and
• the material does not infringe the rights of any third party or contain unlawful content.

We may identify obvious artwork issues as a courtesy, but we are not responsible for proofreading or checking customer-supplied content unless proofreading or copy checking has specifically been included as part of the service.

Additional work required to correct, rebuild or prepare unsuitable artwork may incur an additional charge. We will normally advise you where significant additional work is required.

Where graphic design or artwork preparation is included, the scope of work and any included revision rounds will be set out in the relevant quotation or project agreement.

Changes outside the agreed scope, additional concepts, substantial alterations to previously approved work, or additional revision rounds may be charged at our current design rate.

Changes to the original project brief may require a revised quotation.

Where a project is delayed because content, approvals or instructions are not supplied by the customer, we may revise the production schedule accordingly.

Where applicable, a digital or printed proof will be supplied for approval before production.

The customer is responsible for checking the proof carefully, including:

• spelling and grammar;
• names and contact details;
• dates and times;
• page order and pagination;
• images and logos;
• colours where applicable;
• dimensions;
• quantities;
• layout and positioning; and
• all other content.

Approval by email, electronic approval system or other written confirmation will be treated as authorisation to proceed to production.

Once a proof has been approved, Murphy Print will not normally be responsible for errors that were visible in the approved proof, including spelling mistakes, incorrect telephone numbers, incorrect dates, incorrect content or other customer-approved information.

If the finished product materially differs from the approved proof or agreed specification due to an error in our production process, we will investigate the matter and provide an appropriate remedy in accordance with the contract and applicable law.

Any changes requested after final approval may result in additional charges and may affect the agreed delivery schedule.

We take reasonable care to reproduce colours accurately. However, colours displayed on monitors, phones and other digital screens may differ from printed colours.

Differences may also arise due to paper stock, substrate, ink, toner, finishing processes, lighting conditions and different printing technologies.

A previous print run should not automatically be regarded as an exact colour reference unless this has specifically been agreed.

Where precise colour matching is essential, you should notify us before ordering so that an appropriate colour reference, printed proof or specialist production process can be agreed.

Reasonable production variations inherent in the printing process will not necessarily constitute a defect. This does not affect your statutory rights where goods materially fail to conform to the agreed specification.

Printing, cutting, folding, binding and finishing processes can involve small manufacturing tolerances.

Where a particular tolerance, oversupply or undersupply allowance applies to a specialist product, this will be identified in the quotation or agreed with the customer where appropriate.

If an exact finished quantity or specification is essential, this should be made clear before the order is confirmed.

A significant proportion of our products are manufactured specifically for individual customers. These may include, for example, business cards, stationery, brochures, booklets, flyers, invitations, signage, banners, personalised merchandise, branded products, printed garments, customised packaging, custom-cut items and products manufactured using customer-supplied artwork or specifications.

Under Irish and EU consumer law, the normal cancellation or "cooling-off" right for distance purchases generally does not apply to non-prefabricated goods made according to the consumer's individual choice or to goods that are clearly personalised.

This exception applies to change-of-mind cancellations only. It does not remove a Consumer's statutory rights where goods are faulty, misdescribed or otherwise fail to conform to the contract.

Please see our Returns, Cancellations & Refunds Policy for further information.

If you wish to cancel or amend an order, please contact us as soon as possible.

Where production has not commenced, we will make reasonable efforts to accommodate the request.

For bespoke orders, design work or products manufactured specifically for you, cancellation may not be possible once design, artwork preparation, material purchasing or production has commenced.

Where cancellation is accepted, you may be required to pay for work already completed and reasonable costs already incurred, subject to your statutory rights where you are a Consumer.

Business Customer cancellations are subject to the quotation, order agreement and costs incurred by Murphy Print up to the date of cancellation.

Any production or delivery date provided by us is based on the information available at the time.

Unless expressly agreed otherwise, production time begins only after we have received:

• final artwork;
• final proof approval;
• all required information; and
• any payment, deposit or purchase order required before production.

Changes to artwork or specifications after approval may change the delivery date.

We will make reasonable efforts to meet agreed deadlines. If a particular delivery date is essential, you must make this clear before confirming your order.

We are not responsible for delays caused by circumstances outside our reasonable control, although this does not affect any mandatory statutory rights available to Consumers.

Customers are responsible for supplying a complete and accurate delivery address.

Additional charges resulting from an incorrect address, failed delivery or requested redelivery may be passed on to the customer where appropriate.

Customers collecting an order should inspect the packaging and quantity where reasonably possible at collection.

For Consumers, risk in goods passes in accordance with applicable consumer law, generally when the Consumer or a person nominated by them takes physical possession of the goods.

Delivery arrangements for Business Customers may be further specified in the relevant quotation or order confirmation.

If you believe that goods supplied by us are damaged, faulty, incorrectly produced or materially different from the agreed specification, please contact us promptly.

We may request photographs, order information and/or return of the affected goods so that we can investigate the issue.

Where goods fail to conform to the contract, Consumers are entitled to the remedies provided by applicable Irish consumer law.

Where an issue results solely from an error contained in customer-supplied or customer-approved artwork and the goods have been produced correctly according to that artwork, the goods will not normally be regarded as faulty.

Please see our Returns, Cancellations & Refunds Policy for further details.

All intellectual property supplied to us by a customer remains the property of that customer or its relevant rights holder.

Unless otherwise agreed in writing, our ownership of original concepts, preliminary designs, templates, production methods, source files, working files and other materials created by us is not transferred merely by supplying printed goods.

Any transfer, assignment or licence of rights in final graphic design work will be governed by the relevant quotation or project agreement.

Third-party fonts, photographs, illustrations, software or stock assets may remain subject to separate licence restrictions and cannot necessarily be transferred to a customer.

No customer may claim ownership of intellectual property belonging to Murphy Print or a third-party rights holder without written agreement.

By supplying artwork or other content to us, you confirm that you have the right to use and reproduce it for the requested work.

To the extent permitted by law, you are responsible for losses or claims arising directly from material you supplied where you did not have the necessary rights or permissions to use that material.

We reserve the right to refuse to print or reproduce material which we reasonably believe is unlawful, defamatory, discriminatory, infringing, fraudulent or otherwise inappropriate.

We take reasonable care to ensure that the information on our website is accurate.

However, product photographs, illustrations, colours and dimensions may be provided for guidance and can vary depending on production methods, screens, substrates and materials.

We may update products, descriptions, specifications and prices from time to time.

If an obvious pricing or specification error occurs, we will contact you before proceeding with the affected order.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability that cannot legally be excluded under Irish consumer law.

For Business Customers, and to the maximum extent permitted by law, Murphy Print will not be liable for indirect or consequential loss, loss of profit, loss of business, loss of opportunity or similar commercial losses arising from an order.

Unless otherwise agreed in writing, our total liability to a Business Customer in connection with an individual order will not exceed the amount paid or payable to us for the affected order, except where such a limitation would be unlawful.

Customers remain responsible for ensuring that products ordered are suitable for their intended application where that application has not been specifically agreed with us.

We will not be responsible for a failure or delay caused by events outside our reasonable control, including severe weather, fire, flooding, interruption of utilities, industrial action, transport disruption, equipment failure despite reasonable maintenance, supply-chain interruption or failure of third-party delivery services.

Where such an event occurs, we will make reasonable efforts to minimise disruption and keep affected customers informed.

This provision does not limit any statutory rights that cannot legally be excluded.

Personal information supplied to us will be handled in accordance with our Privacy Policy and applicable data protection law.

Payment information processed through third-party payment providers may also be subject to that provider's privacy and security terms.

We aim to resolve any issue fairly and promptly. If you have a complaint regarding an order or service, please contact:

• Email: sales@murphyprint.com
• Telephone: (064) 663 4650
• Address: Unit 3, IDA Business & Technology Park, Tiernaboul, Killarney, Co. Kerry, V93 PA44

Please include your name, order or invoice number and a clear description of the issue.

These Terms are governed by the laws of Ireland.

If you are a Consumer, nothing in this provision deprives you of any mandatory rights or protections available to you under the laws applicable to your place of residence or applicable EU law.

Any dispute involving a Business Customer will, unless otherwise agreed, be subject to the jurisdiction of the Irish courts.

We may update these Terms from time to time to reflect changes to our services, business practices or applicable law.

The version applicable to your order will normally be the version in force when your order was placed or otherwise agreed.